At VEROS Fragrances, we understand that plans can change. This Cancellation Policy outlines the conditions under which customers may cancel their orders and receive refunds.
1. Order Cancellation
Customers may request cancellation of an order before it has been dispatched from our warehouse.
To cancel an order, please contact our customer support team as soon as possible with your Order ID and registered contact details.
2. Cancellation Before Dispatch
If the order has not yet been shipped:
- The order can be canceled without any cancellation charges.
- A full refund will be processed to the original payment method.
- Refunds are typically processed within 5–7 business days after cancellation approval.
3. Cancellation After Dispatch
Once an order has been shipped:
- Cancellation requests cannot be accepted.
- Customers may refer to our Return & Refund Policy for eligible return requests after delivery.
- Shipping charges, if applicable, are non-refundable.
4. Cash on Delivery (COD) Orders
For Cash on Delivery orders:
- Customers may cancel the order before dispatch.
- Repeated cancellation of COD orders may result in restrictions on future COD purchases.
- VEROS reserves the right to refuse COD orders from customers with a history of multiple cancellations.
5. Cancellation by VEROS
VEROS Fragrances reserves the right to cancel any order under the following circumstances:
- Product is out of stock.
- Pricing or product information errors.
- Payment verification issues.
- Suspected fraudulent transactions.
- Incomplete or incorrect customer information.
- Delivery location is not serviceable.
In such cases, customers will be notified and any prepaid amount will be refunded in full.
6. Refund for Canceled Orders
For successfully canceled prepaid orders:
| Payment Method |
Refund Timeline |
| UPI |
3–5 Business Days |
| Credit/Debit Cards |
5–7 Business Days |
| Net Banking |
5–7 Business Days |
| Wallets |
3–5 Business Days |
Actual refund timelines may vary depending on the customer's bank or payment service provider.
7. Failed Delivery & Refused Orders
If an order is returned due to:
- Incorrect shipping address
- Customer unavailable
- Refusal to accept delivery
VEROS may deduct applicable shipping and handling charges from the refund amount before processing.
8. Modification of Orders
Once an order is placed, modification requests such as:
- Change of shipping address
- Product changes
- Quantity changes
may only be accommodated before dispatch and are subject to approval.
9. Contact Us
For order cancellation requests or related queries, please contact:
VEROS Fragrances
📧 Email: support@veros.com
📞 Phone: +91 XXXXX XXXXX
🕒 Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM
