Shipping Policy

At VEROS Fragrances, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During peak seasons, sales events, or promotional periods, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across most locations in India.

If your location is not serviceable by our courier partners, we will contact you regarding alternative arrangements or order cancellation.

3. Delivery Timelines

Estimated delivery times:

Location Estimated Delivery
Metro Cities 3–5 Business Days
Tier 2 & Tier 3 Cities 4–7 Business Days
Remote Areas 5–10 Business Days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, and other unforeseen circumstances.

4. Shipping Charges

Free Shipping

  • Free shipping on orders above ₹999.

Standard Shipping

  • Orders below the free shipping threshold may incur shipping charges, which will be displayed during checkout.

5. Order Tracking

Once your order is dispatched:

  • A tracking number will be shared via Email and SMS.
  • Customers can track their shipment using the courier partner's tracking system.

If you do not receive tracking information within 48 hours of placing your order, please contact our support team.

6. Delivery Attempts

Our courier partners will make multiple delivery attempts.

If delivery fails due to:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailability

the package may be returned to our warehouse. Additional shipping charges may apply for re-dispatch.

7. Damaged or Missing Packages

If you receive:

  • A damaged package
  • A tampered package
  • Missing items

Please contact us within 48 hours of delivery with:

  • Order Number
  • Photos of the package
  • Description of the issue

Our team will investigate and provide a suitable resolution.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

VEROS Fragrances shall not be responsible for delays or losses caused by incorrect addresses or contact details provided by the customer.

9. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations.

VEROS reserves the right to:

  • Limit COD availability.
  • Request prepaid payment for certain orders.
  • Cancel suspicious or unverifiable COD orders.

10. Delays Beyond Our Control

Delivery may be delayed due to circumstances beyond our control, including:

  • Natural disasters
  • Severe weather conditions
  • Government restrictions
  • Transportation disruptions
  • Public holidays
  • Courier network issues

We appreciate your patience in such situations.

11. International Shipping

Currently, VEROS Fragrances ships only within India.

For international shipping inquiries, please contact our customer support team.

12. Contact Us

For shipping-related questions, please contact:

VEROS Fragrances

📧 Email: support@veros.com

📞 Phone: +91 XXXXX XXXXX

🕒 Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM