Return & Refund Policy

At VEROS Fragrances, customer satisfaction is our priority. We strive to deliver high-quality products and ensure a seamless shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The product was delivered in a tampered condition.

Return requests must be initiated within 7 days of delivery.

2. Non-Returnable Products

For hygiene and safety reasons, the following items are not eligible for return:

  • Opened perfume bottles
  • Used products
  • Products with broken seals
  • Discovery sets that have been used
  • Gift cards or promotional items
  • Products damaged due to misuse or improper handling

3. Return Request Process

To initiate a return:

  1. Email us at support@veros.com.
  2. Provide your Order ID.
  3. Share clear photos or videos of the product and packaging.
  4. Explain the issue briefly.

Our support team will review your request and respond within 2–3 business days.

4. Return Approval

Once the return request is approved:

  • We will arrange a reverse pickup whenever available.
  • If reverse pickup is unavailable, customers may be requested to self-ship the product.
  • Products must be returned in their original packaging along with all accessories and invoices.

VEROS reserves the right to reject returns that do not meet the eligibility criteria.

5. Refund Policy

Refunds are issued only after:

  • The returned product is received and inspected.
  • The return is approved by our quality team.

Approved refunds will be processed to the original payment method.

6. Refund Timeline

Payment Method Refund Processing Time
UPI 3–5 Business Days
Credit/Debit Card 5–7 Business Days
Net Banking 5–7 Business Days
Wallets 3–5 Business Days
COD Orders Bank Transfer within 5–7 Business Days

Actual credit timelines may vary depending on your bank or payment provider.

7. Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A leaking bottle
  • An incorrect item
  • A missing item

Please notify us within 48 hours of delivery by providing photographs and order details.

Failure to report within the specified timeframe may affect eligibility for replacement or refund.

8. Exchange Policy

We currently offer exchanges only in cases where:

  • A wrong product was delivered.
  • The product arrived damaged.
  • The product has a verified manufacturing defect.

Exchange requests are subject to product availability.

9. Cancellation & Refunds

Before Dispatch

Orders canceled before shipment are eligible for a full refund.

After Dispatch

Orders cannot be canceled once shipped. Customers may request a return only if eligible under this policy.

10. Failed Deliveries

If an order is returned due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery

shipping charges may be deducted from the refund amount where applicable.

11. Refund Exceptions

Refunds will not be issued for:

  • Change of mind after delivery
  • Personal fragrance preference
  • Minor packaging variations
  • Delayed delivery due to courier issues beyond our control
  • Incorrect information provided by the customer

12. Contact Us

For return and refund assistance, contact:

VEROS Fragrances

📧 Email: support@veros.com

📞 Phone: +91 XXXXX XXXXX

🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM